After-sales Service

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Maintenance Service
1. Install and test the products for consumers.

2. Full-time customer service personnel will provide technical guidance on product use and other aspects through the platform according to consumer requirements.

3. Guarantee the supply of maintenance spare parts.

4. Specialist team responsible for after-sales maintenance services.

5. Mails and visits from consumers will be well taken care of and answered. Meanwhile, various methods are used to collect consumers' opinions on product quality and make timely improvements according to different cases.

6. Respond to various customer service requests, such as inquiries, suggestions, complaints and defects, etc., and QianLi guarantees online technical support services on working days.